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How Can We Help You?

Welcome everyone! Thank you so much for purchasing our themes! We always desire to provide you with the best customer services, so we have listed a collection of the answers to the most common questions people ask about our theme. It’s very useful for you because if your question has already been answered, which means that you might not need to wait at all to get an answer. However, we won’t guarantee to answer all questions, so if you have any comments, or if you have a question about our themes that was not answered here, feel free to submit a ticket at support center. We will try our best to support you. Once again, thanks for your purchase. Note: The questions being started with Velo word are these dedicated questions to Velo theme. The rest of questions are general questions for all our themes.

Pre-Sale Questions

In order to meet your demand, we have set up an online demo for your testing. Please submit a ticket to http://earththeme.ticksy.com about your request to access to our Online demo. Remember choose Pre-Purchase category when you submit.

Any media – Images, icons or logos used in previews are not included in this item and you need to contact authors to get permission in case you want to use them in your commercial or non-commercial projects. So, all images displayed on your site will be instead of placeholders

Questions related to plugins and update plugins

Once Receiving Theme Update Notification on ThemeForest, you have to updade Mandatory Plugins, how to update plugins, please go to our article to know more details

With plugins, you will have to uninstall the old ones and re-install the latest versions which can be downloaded from ThemeForest.
To not affect user experience, you can use FTP or another file manager method to upload & override themes & plugins files. We guide you more details here

To know exactly that the plugins are included in the package of each theme, please go to Plugins of Velo theme or Plugins of SK Store themeand see /plugin folder/

Questions related to Configuration

In order to change the color of the title, menu or primary color, please go to Appearance >>> Theme Options >>> Style and choose options in Primary color, link color and menu color

In order to show mobile menu, please go to Appearance >>> Menus, then in menu settings, you check the box “mobile menu” to enable. See the image to know more details

You can remove the max height limit by adding this code to Apperance >>> Theme Options >>> General >>> Custom CSS “.k2t-logo, .k2t-logo img { max-height: inherit; max-width: inherit }”
Besides, you can try the other ways to change logo size, see more details at Velo Documentation

You have to install Custom Sidebar Plugin. After installing, you will navigate to Appearance >>> Widgets to create new sidebars,
You can drag and drop available widgets to your sidebar. More details

Please go to Appearance -> Menus and use Custom link. You can see how to create menu at Velo Documentation

Please login your WordPress admin and follow step by step:

  • Step 1: Scroll to the row you want to add video background
  • Step 2: Click to pencil icon to edit row
  • Step 3: Check the box to enable video background, then you insert your Youtube link

Questions related to importing

The pictures we use in our demo need copyright, so all images have been modified by placeholders.

Please see our documentation and follow step by step to install theme via WordPress:

Make sure that you have installed Revolution Slider plugin, then follow step by step at our documentation to know more details: Velo Documentation, Sk STore Documentation

  • EDITABLE PHP & CSS FILES
  • ONE CLICK AUTO-INSTALL
  • PREMIUM SUPPORT
  • DOMAIN USE LICENSE
  • THEME UPDATES
  • LAYERED PHOTOSHOP FILES
  • ACCESS ALL THEMES
STANDARD Lorem ipsum dolor sit amet
  • EDITABLE PHP & CSS FILES
  • ONE CLICK AUTO-INSTALL
  • PREMIUM SUPPORT
  • DOMAIN USE LICENSE LIMITED
  • THEME UPDATES
  • LAYERED PHOTOSHOP FILES
  • ACCESS ALL THEMES
  • $49.9 Buy Now
DEVELOPER Lorem ipsum dolor sit amet
  • EDITABLE PHP & CSS FILES
  • ONE CLICK AUTO-INSTALL
  • PREMIUM SUPPORT
  • DOMAIN USE LICENSE LIMITED
  • THEME UPDATES
  • LAYERED PHOTOSHOP FILES
  • ACCESS ALL THEMES
  • $79.9 Buy Now
CLUB MEMBER Lorem ipsum dolor sit amet
  • EDITABLE PHP & CSS FILES
  • ONE CLICK AUTO-INSTALL
  • PREMIUM SUPPORT
  • DOMAIN USE LICENSE UNLIMITED
  • THEME UPDATES
  • LAYERED PHOTOSHOP FILES
  • ACCESS ALL THEMES
  • $99.9 Buy Now